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الخميس، 11 يناير 2018

IT Support Specialist


[LEFT]Macro Software Systems LLC is a Muscat based organization and is one of the leading IT Service providers in the Middle East region. Macrosoft is in the process of recruiting the above mentioned position. The desired candidate profile is mentioned below in the mail for your reference.

If interested please feel free to drop your updated CV and we can further discuss the opportunity in details.

1. Designation :. IT Support Specialist

Job Location: Sultanate of Oman (Muscat)

Type of Employment : Contractual 1 Year (Renewal)

No. of positions : 1

Experience: 4 - 8 Years

Education:
Any Graduate - Computers / IT Specialization

Industry Type: IT-Software/ Software Services

Purpose of the Service (Overall Accountability):
Provide IT support across all company locations
Provide proactive rather than reactive services
Comply with all established process and procedures.
Serve as first point of contact for all IT issues through IT call center within define SLA.
Perform end users support for all IT related issues within a defined SLA
Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes
Provide virus monitoring, remediation, and OS/application patching support
Provide end users training
Capable of installing and commissioning print/scan devices on file and print servers per established process and procedures
Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones
Maintain and control IT equipment inventories
Configure and maintain new hardware for end users
Ensure proper logging and tracking of user problems using the established IT ticketing systems
Maintain documentation for IT equipment, spares, and configurations
Participate in the 24/7 off-hours rotational emergency support while in the office shift
Provide 24/7 IT support for the Client fields while on the rotational shift
Monitor all IT systems in the field for availability and health
Perform field infrastructure maintenance on regular basis

send your CV malak.bulushi@macro-soft.com


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